Frank was founded by Jaclyn Knight, an open innovation and participatory design specialist with more than 20 years’ practice. Her experience across sectors has encompassed the design and delivery of cutting-edge projects for large multinational organisations through to start-ups and emerging not-for-profit organisations. Jaclyn has delivered award-winning, open innovation projects and has created communication strategies and content for clients in Australia and across the globe. Highlights of her work include: co-creating innovative mobility services for citizens in Detroit; using financial innovation to solve sustainable development goals; creating futures to engage customers and stakeholders in long-term planning processes; and helping start-ups to conceptualise and communicate compelling value propositions. Jaclyn brings creativity and agility to her work, and excels in building collaborative partnerships and bringing people together to solve complex problems, and to deliver impactful and sustainable outcomes.

Services

  • Offering expertise in open innovation and participatory design processes, available to Boards, committees and community groups.

  • We work collaboratively with clients to create bespoke, dynamic and focused innovation strategies.

  • Specialising in ethnographic and action research, we provide clients with in-depth insights to help engage stakeholders.

  • Helping clients to identify and amplify their voice. We create unique, meaningful and authentic content delivered across diverse platforms and channels.

Contact